Contact Us¶

Email: support@assistantengine.ai

We’re here to help—whether you’re exploring an Enterprise Plan, reporting an issue, requesting a feature, or planning an upgrade/deployment.

License

Assistant Engine is licensed for personal and non-profit use only. Commercial use requires an Enterprise Plan (or a separate commercial license). For details, contact us at support@assistantengine.ai.

Enterprise Plan Benefits¶

The Enterprise Plan is designed for teams and organizations that need reliability, customization, and priority support.

Priority Support SLA Faster response times and guaranteed escalation for production issues.
Direct Access to Core Engineers Get help straight from the people building Assistant Engine.
Custom Feature Development Collaborate with us to design and implement features specific to your workflows.
Model Integration & Fine-Tuning Support for bringing your own AI models and optimizing them for your use cases.
Private Builds & Early Access Access to upcoming versions, beta features, and security updates before public release.
Branding & Customization Tailor the interface, theming, and branding to match your organization’s identity.
Scalable Deployment Guidance Help planning deployments across desktops, servers, or cloud environments.
Security & Compliance Support Best practices for data handling, privacy, and regulatory alignment.

Add-ons we can scope

Database ingestion accelerators and schema documentation pipelines SQL performance tuning sessions for your target workloads Security tabletop exercises for air-gapped or high-sensitivity deployments

Support Requests¶

When emailing support@assistantengine.ai, please include:

Assistant Engine version and deployment type (Web/MAUI, IIS/Kestrel)
OS and runtime details (.NET version, GPU/VRAM if applicable)
Reproduction steps and relevant logs (redact secrets)
Any recent configuration changes (models, vector store, ingestion sources)